Return & Refund Policy —
The 365-Day Guarantee
The 365-Day Guarantee
Every ANTI TAR product comes with a 365-day satisfaction guarantee. If you are not satisfied with your purchase for any reason within 365 days of your order date, contact us and we will refund your purchase in full.
Single box purchase — no return required. Contact us with your order number and we will refund you in full. You keep the box. No shipping, no label, no post office.
Bundle purchase — return unopened boxes. You may keep up to 1 opened box at no charge. Return all remaining unopened boxes and we will refund the full bundle price — including the value of the opened box you are keeping. Customer pays return shipping to our nearest warehouse.
365 days from order date. Keep your order confirmation email as your record of the purchase date.
This guarantee covers all ANTI TAR products — TripleGuard, MiniGuard, SlimFit Converter, and all bundle sizes. It applies to both one-time purchases and subscription orders.
Why 365 days? We built the TripleGuard to make a genuine difference to how a cigarette smokes. 365 days gives you a full year to evaluate that for yourself. If it does not deliver, we do not deserve your money. That is the honest reason.
What Is Covered
The 365-day guarantee covers all ANTI TAR purchases. The return requirement depends on what you bought:
Single box purchase (1 box)
No return needed. Not satisfied for any reason — contact us, keep the box, receive a full refund. No shipping required.
Bundle purchases (Bundle-2, Bundle-4, Bundle-6)
- You may keep up to 1 opened box at no charge
- Return all remaining unopened boxes to our warehouse
- We refund the full bundle price — including the value of the 1 opened box you keep
- Customer pays return shipping to nearest warehouse
- Applies within 365 days of order date
More than 1 box opened- Contact us — assessed case-by-case
- We will find a fair resolution
- No automatic full refund for multiple opened boxes
- Return all remaining unopened boxes
- Partial refund may apply at our discretion
All purchases — additional coverage
- Product arrived damaged or faulty
- Wrong item received
- Order never arrived (subject to carrier investigation)
- Subscription order — any delivery within 365 days
- Requests more than 365 days after order date
- Orders already refunded
- Fraudulent or systematic abuse
Not sure if your situation is covered? Email [email protected] — we will always try to find a fair resolution.
How to Request a Refund
Single box — 3 steps, no return needed
Bundle purchase — return process
Worked examples
Return address for bundles: Do not return to Singapore. Email us first — we will provide the closest return warehouse address to your location (USA warehouse for US customers, Canadian warehouse for Canadian customers, etc.). This keeps your return shipping cost as low as possible.
Refund Processing Time
Here is a realistic timeline from the moment you send your refund request to when money appears back in your account:
Shipping costs: if your original order included a shipping charge, that charge is non-refundable as it was paid to the carrier. The product purchase price is refunded in full. For orders where free shipping was applied (Bundle-2 and above to USA/Canada), the full purchase price is refunded.
Subscription Refunds & Cancellations
Cancelling your subscription
You can cancel your ANTI TAR subscription at any time — no minimum commitment, no cancellation fee, no penalty. Cancel through your account at antitar.com or by emailing [email protected].
Cancellation takes effect immediately. No further orders will be processed after your cancellation is confirmed. If an order has already been dispatched before your cancellation request was received, that order cannot be cancelled but can be refunded under this policy.
Refunds on subscription orders
Each subscription order is individually covered by the 365-day guarantee from that specific order's date. If you are not satisfied with any individual subscription delivery, email us with that order's number and we will refund it in full — no return required.
Skipping or pausing
Before cancelling, consider pausing or skipping your subscription if you are stocked up rather than dissatisfied. Manage this through your account or email us.
- Pause for 1, 2, or 3 months — resumes automatically
- Skip a single upcoming order
- Change delivery frequency (monthly / every 2 months / every 3 months)
- Cancel permanently with no penalty at any time
Damaged or Incorrect Orders
Product arrived damaged
If your order arrives with significant damage to the product — not just minor packaging wear from transit — contact us at [email protected] with your order number and a photo of the damage. We will send a replacement immediately or refund you in full — your choice. You do not need to return the damaged item.
Wrong item received
If you receive a different product or incorrect quantity compared to what you ordered, contact us with your order number. We will dispatch the correct items at no additional cost. You do not need to return the incorrect items.
Order never arrived
If your tracking shows that your order has been delivered but you have not received it, first check with neighbours and any safe drop location at your address. If the parcel is genuinely missing after checking, contact us within 30 days of the estimated delivery date. We will open a carrier investigation and, once confirmed, arrange a replacement or full refund.
30-day window for non-delivery claims: Please contact us within 30 days of the estimated delivery date for non-delivery claims. This is required to open a carrier investigation within the carrier's own claim window. Claims made after 30 days from the estimated delivery date may not be eligible for carrier investigation — though we will still assess on a case-by-case basis under the 365-day guarantee.
Order Cancellations
If you need to cancel an order you have just placed, contact us as soon as possible at [email protected] with your order number.
- Orders can be cancelled and fully refunded if they have not yet been processed or dispatched from the warehouse — typically within 1-2 business days of placing the order
- Once an order has been dispatched, it cannot be recalled from the carrier — but you can request a refund under the 365-day guarantee once it arrives, with no return required
- For subscription orders: cancel or skip through your account at any time — future orders will not be charged
Act quickly for pre-dispatch cancellations: email us immediately if you have changed your mind right after placing an order. Our processing window is 1-2 business days — the sooner you contact us, the more likely we can catch it before dispatch.
Exclusions
Our 365-day guarantee is intentionally broad. The following are the only situations where a full refund will not be automatically issued:
- Requests outside the 365-day window: refund requests made more than 365 days after the original order date are not covered. The order date in your confirmation email is the start of the 365-day period
- Bundle orders with more than 1 box opened: if you have opened more than 1 box from a bundle purchase, a full automatic refund does not apply. Contact us — we will assess the situation and work toward a fair resolution. Return of remaining unopened boxes is required
- Duplicate refund requests: once a refund has been issued for a specific order, that order cannot be refunded again
- Fraudulent claims: we reserve the right to decline refund requests where there is clear evidence of fraudulent activity or systematic abuse of the guarantee
If you are unsure whether your situation falls within the guarantee, email us. We will always try to find a fair and reasonable resolution.
Contact & Support
For all refund requests, cancellations, and order issues, contact our support team:
- Email: [email protected]
- Response time: within 24 hours on business days (Monday–Friday SGT)
- Always include your order number for fastest resolution
- Subject line format: "Refund Request — [order number]" for refunds
Request a refund or get support
Include your order number. We respond within 24 hours.
For shipping questions see our Shipping Policy. For product and order questions see our FAQ page.