Shipping & Insurance Policy

At ANTI TAR, we are committed to providing our customers with a seamless shopping experience. Our shipping policy outlines important information regarding our shipping processes, so please read it carefully before placing your order. If you have any questions, do not hesitate to contact our customer support team.

Shipping Locations

We have warehouses in the USA, Canada and Singapore : 

• All USA orders are shipped directly from USA warehouse in Texas. 
• All Canadian orders are shipped directly from Canada warehouse.
• While International orders will be shipped from our Singapore warehouse.

Shipping Rates and Delivery Times

We offer Standard Shipping for all orders, with shipping rates calculated based on the weight of your order and your location. Estimated delivery times for Standard Shipping are 5-7 business days. Please note that these delivery times are estimates and may vary depending on your location and the shipping carrier.

International Shipping

We are happy to ship our products worldwide. International shipping rates and delivery times will be calculated at checkout based on your location. Please note that customers are responsible for any customs fees, import duties, or taxes that may apply.

** Please note that these are estimated delivery times only as parcels need also go through customs which we have no control over, therefore ANTI TAR is not guaranteeing delivery dates.

Custom Duty and Fees.

Only orders from USA, Canada, Australia and Singapore are custom duty free. Order from other countries will need to pay according to respective country custom fees.

Order Processing Time

Orders are typically processed within 1-2 business days. During peak periods or holidays, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Tracking and Insurance

All parcels will come with a tracking number. However, they will not be insured unless you purchase insurance during the checkout process. If you do not purchase insurance, any loss during shipping will not be compensated. If you do purchase insurance, any shipping issues will be covered, including reshipment for wrong addresses and replacement of lost parcels.

Address Changes and Order Cancellations

If you need to change the shipping address or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

Q&A

Q: Can I combine multiple orders to save on shipping?

A: Unfortunately, we cannot combine multiple orders once they have been placed. Each order will be shipped separately and incur its own shipping charges.

Q: What if I accidentally enter the wrong shipping address for my order?

A: If you realize that you have accidentally provided an incorrect shipping address, please contact us as soon as possible. If your order has not yet been shipped, we can modify the address for you. However, if the package has already been shipped and you have purchased shipping insurance, we can reship the items to the correct address. If you have not purchased insurance, you will be responsible for the reshipping fee.

Q: How can I track my order? A: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to check the status of your delivery on the carrier's website.

Q: What if my order is lost or damaged during shipping and I did not purchase insurance? A: If your order is lost or damaged in transit and you did not purchase insurance, we will not be able to compensate for the loss. We highly recommend purchasing insurance during the checkout process to protect your order from any shipping-related issues.

For any other shipping-related inquiries, please feel free to contact our customer support team. We are always here to help!